Following Government advisory on COVID-19, we have temporarily closed our office premises as a safety measure for our staff and stake holders. During this period, our services will continue uninterrupted as our dedicated and customer centric work force will function as usual to provide optimum policy and claim services by working from their homes.
Motor Help Desk - New India Assurance UK

The New India Assurance Company Limited

Motor Help Desk

Help Desk Information: If you require any information on policy/claims or need to contact in respect of legal/court awards, please contact below.

  • If your motor policy is issued by Pukka Services (trading name of Action 365 Ltd) or your policy number starts with series PAPC, SDC, PACV, PVN, then contact at the following address:
MGA Address & Website Address Motor claims Line Email
Pukka Services
Biz Space,
Cheadle Place
Stockport Road
Cheadle
SK8 2JX
https://www.pukka.co.uk
Claims administrators (Action 365) can be reached on freeline 0800 240 4988

Windscreen claims Administrators (Auto Windscreens) freeline; 0800 240 4993

E-mail your complaint to: complaints@pukka.co.uk

  • If your motor policy is issued by Century Underwriting Ltd or your policy number starts with series CENNI, then contact at the following address:
MGA Address & Website Address Motor claims Line Email
Century Underwriting Ltd
90B Broomfield Road
Chelmsford
Essex. CM1 1SS
Tel: 01245 905100
https://centuryunderwriting.co.uk/
0344 243 8853 centuryclaims@fmg.co.uk

  • If your motor policy is issued by Walsingham Motor Insurance Ltd or your policy number starts with series FCH, FCO, FGE, FPH, FPU, SGE, SPH, SPU, then contact at the following address:
MGA Address & Website Address Motor claims Line Email
 

Walsingham Motor Insurance Limited,
C/O Humn.ai Ltd,
WeWork, 184 Shepherds Bush Road
London, W6 7NL
http://www.walsinghamunderwriting.com/

03337008026

1) If you are a customer, policyholder or third party reporting an incident, regardless of fault, please telephone 0333 700 8026, or alternatively you can report the claim online, using https://www.reportmyincident.com/walsingham

2) If you are policyholder reporting a windscreen claim, please telephone 01827 309421, or alternatively you can report the claim online, using the following link https://www.nationalwindscreens.co.uk/booking and follow the online booking instructions.

3) If you are a third-party representative, please contact Gallagher Bassett, using UK.CARAT.IPS.T14@gbtpa.com


  • We are continuously striving to improve our services. In case you are still unsatisfied, we are available at https://www.newindia.co.uk/complaints/ or alternatively you can share your feedback with us at:

Email: complaints@newindia.co.uk

Post: Customer Service, The New India Assurance Company Limited, 36 Leadenhall Street, London, EC3A 1AT, United Kingdom