Following Government advisory on COVID-19, we have temporarily closed our office premises as a safety measure for our staff and stake holders. During this period, our services will continue uninterrupted as our dedicated and customer centric work force will function as usual to provide optimum policy and claim services by working from their homes.
Residential Property Insurance - New India Assurance UK

Residential Property Insurance

New India have specially designed a policy for Residential Property Owners to offer the widest practical range of cover under one blanket policy. It makes your life easier and gives you the peace of mind you need when you’re a busy landlord.

You’ll find the extensive cover that comes as standard provides for all the most commonplace causes of damage and is excellent value for money, while the choice of options allows you to tailor the cover to your exact requirements.

Your Building Sum Insured is automatically Index Linked as protection against inflation. You can also choose to opt for Day One Reinstatement Protection. In the event of a claim with this cover in place, we will reinstate your property up to the value of your Sum Insured, plus an uplift of 30% of that sum to cover the effects of inflation during reinstatement.

When you take out a policy you will gain access to free Emergency Assistance and Legal & Tax Advice Helplines along with a Business Legal Services website resource all operated by ARAG plc.

We understand the financial impact that Covid-19 is having on individuals and businesses across the country. A question you may be asking is:

‘As a result of Covid-19 what happens if I can’t afford to pay for my policy?’

Most of our Commercial and Retail Insurance policies are arranged via insurance brokers/MGAs, so in the first instance please contact your broker/MGA to discuss your needs and what assistance may be available.

If you have a direct debit under a Regulated Credit Agreement with New India Assurance and need our assistance please contact us on 01473 233626 between 9 am to 5pm Monday to Friday (excluding Bank Holidays).

Our standard policy includes cover for;

  • Damage to Buildings including Landlords Fixtures and Fittings caused by;
    • Fire, Explosion, Lightning or Earthquake
    • Storm or Flood
    • Riot, Civil Commotion, Strikes, Labour and Political Disturbance
    • Malicious Damage
    • Subsidence, Ground Heave or Landslip
    • Escape of Water from a fixed water, drainage or heating installation
    • Theft or Attempted Theft
    • Aircraft or articles dropped from them
    • Impact damage from any road or rail vehicle
    • breakage or collapse of TV or radio aerials
    • leakage of oil from fixed heating installations
    • falling trees or branches
  • Costs of debris removal and building fees up to 10% of the sum insured
  • Accidental Damage to underground services
  • Accidental breakage of fixed glass, sanitaryware and ceramic hobs
  • Loss of Rent or costs of alternative accommodation up to 20% of the building sum insured
  • Costs incurred in replacement of external locks following theft of keys up to £750
  • Accidental loss of metered water or heating oil up to £1,500
  • Costs incurred in repairing damage to landscaped gardens caused by the Emergency Services up to £2,500
  • Loss or damage to fitted carpets in communal areas up to £5,000
  • Optional Accidental Damage extension
  • Optional Day One inflation protection with 30% uplift to Building declared value
  • Property Owners Liability up to £5,000,000 limit of indemnity

Further options available to include cover for;

  • Cover for Contents of Communal Areas
  • Cover for Landlords Contents of Individual Residences
  • Employers Liability
  • Legal Costs and Expenses relating to Employment Disputes, Employment Compensation Awards, Tax Protection, Property Disputes, Tenancy Protection, Compliance and Regulation, Directors Protection, Statutory Licence Protection and Contract & Debt Recovery.

Suitable Risks;

  • Single Residential Properties
  • Maisonettes
  • Portfolios of Residential Properties
  • Small Blocks of Flats

Positive Features;

  • Low claims frequency
  • Trading history and experience
  • Low flood risk
  • Low Subsidence risk

Unacceptable Features;

  • Unoccupied risks
  • Unspent Criminal Convictions
  • Previous Liquidation / Bankruptcy / CVA


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Claims Information

Our Claim Promise

Attending to claims promptly, handling them efficiently through reputed, reliable and well-known firms of Loss Adjusters and settling the claims in a just, equitable and fair manner is New India’s philosophy to claims.

We handle claims with understanding, sympathy and appreciation of the claimant’s situation.

Making a Claim

  • Please report your claim immediately in accordance with your policy conditions to your Broker and to The New India Claims department using the number supplied below.
  • To ensure a faster, easier service please make sure you have your policy number and any other relevant details to hand.
  • In the event of any loss by theft or malicious damage to your property, this should be reported to the police immediately.
  • A claim form must be duly completed and submitted to The New India Claims department using the address or fax number below within 60 days of the loss/damage.

Please do not delay in contacting your Broker or the Claims Department of New India as soon as you are aware of a claim or possible claim, even if all the above information is not immediately available.

Commercial Claims Office